Our Commitment To You
We really are committed to providing the best possible service for our customers; a service that people can rely on and want to
recommend to their friends and family.
Standard practices and commitments include:
● Provide honest, impartial and jargon-free advice
● Maintain a professional manner at all times
● Treat all customers equally
● Respect the privacy and confidentiality of our customers
● Adhere to appointments and agreed time-scales where possible
● Ensure customers are kept up-to-date with order/repair progress
● Respond to telephone calls within 24 hours
● Respond to written or electronic communications within 48 hours
● Apologise for and rectify our mistakes (after all, we’re only human)
● Accept all feedback as a means of improving our service